Company Policy

Clearsteam Carpet Care is committed to ensuring quality and stunning services to all its clients.

It aims to help every individual to have a clean, refreshing and allergy-free home through cleaning all parts of your carpets thoroughly we have top of the line equipment that does the job to your satisfaction.

Customer

For us to know what areas you need cleaned you must fill out the form completely and precisely.

Extra services that are not indicated in the booking form can be performed by our technicians but there are extra cost.

We make appointments based upon filling out the online booking form. If you need to schedule quickly email is the best way to contact us.

Cleaning appointments must be attended by the home owner.

Prior to appointments, please make sure that all furniture, appliances and any valuables are already removed. If you have any irreplaceable collectible or expensive items we ask that they be secured or put away in order to avoid unfortunate incidents.

If you require help from the technicians to remove your things an additional fee will be charge.

If you live in a condominium or apartment building there will be a surcharge the home owner must provide parking prior to the technician arriving at your home. Clearsteam Carpet Care does not pay for parking.

Please vacuum all the areas that you want us to clean

Regular cleaning needs have to be booked in advance to avoid any delay

Our staff takes the utmost care in cleaning so its best once you understand what they are doing to let them do there work. You may ask questions at any time during the cleaning process.

After the service is complete, the technician will take you on a walk -through to ensure that the service was completed to your satisfaction. In the event that you notice damage to items or to the house as a result of our cleaning service, you must notify the office while the technician is still in your home.

We understand that even a regular client may not have the same cleaning needs each and every time .If you would like to make a change to your cleaning routine, please let us know in advance.

In the event of a need to cancel your scheduled appointment, a notice should be provided to the company 48 hours prior to the appointment time so we can reschedule your appointment.

If you have comments, suggestions or complaints regarding our services, please send us your feedback through email. We want you to be happy, so you will give us a good testimonial ;If you are unsatisfied with our work, please tell us. A technician will be sent to your home free of charge to assess and remediate the area of concern.

We do not tolerate any bad behaviour: Yelling, Screaming, Accusing, Mistreating, or any type of inappropriate language towards our technicians or office staff. We reserve the right to refuse any type of service including phone service if you engage in any of these behaviours.

Payments

We accepts payment through cash or cheque.

All payments have to be made prior to the technician performing his or her work or right after the cleaning service is complete.

Technician

Technician will wait up to 10 minutes if ever they arrive to an appointment with an absent home owner before moving on to their next appointment.
Technicians must conduct themselves with courtesy and professionalism; they must act with sincerity and respect clients authority at all times.
Our technicians reserve the right to leave the home if they feel that their personal safety is in danger from either another human being or animal.
Technicians are not allowed to transact any cleaning services without the company knowing the activity.
All personal transaction must be done outside office hours.